Lorikeet
Contact us
Built around what TWC customers actually message about — find a store, look up a product, sort a script, set up click & collect, book a flu shot, ask about Webster packs. One agent across 500+ stores in every AU state, AHPRA-safe on the clinical line.
Click one of the pills above to copy a prompt, then paste it into the chat. Or just open the widget and ask in your own words.
Same brain on the phone. Voice line is part of the next phase — we'd light up a centralised TWC support number when you're ready.
Voice channel — phase 2One agent across 500+ TWC stores in every state — knows the product catalogue, the PBS co-payment caps, NIP eligibility, MedsCheck rules, and where to hand off to a pharmacist.
"Do you stock Panadol Osteo?" gets a real answer — pack size, price, on-special status, schedule (S2 / PBS / general), and click & collect setup in the same chat.
"Closest TWC with walk-in flu shots in Geelong" → centre + hours + services in one go. Sunday hours don't trip it up, and home delivery postcode coverage is part of the answer.
Submit an eScript token, transfer a repeat from another pharmacy (we handle the paperwork), refill from your Active Script List — all from chat. PBS co-payment caps cited correctly.
"Am I eligible for a free flu shot?" → real NIP cohort check (under 5s, pregnant, ATSI, 65+, chronic conditions). Walk-in confirmed for routine vax, consult-first for travel.
Dad on 8 medicines? Agent surfaces the right service — DAA / Webster-pak (~$10/wk) and free Medicare-funded MedsCheck (5+ meds, annual). Eligibility cited correctly.
"What should I take for this headache while on warfarin?" → declines the recommendation, offers a pharmacist callback, surfaces ED/000 for crises. Strict guardrails enforced agent-side.
Wired to TWC's actual model — 500+ franchised stores, real product catalogue, real PBS rules, AHPRA-safe clinical guardrails.
Real content from terrywhitechemmart.com.au — store finder, services, payment options, professional services. Weekly auto-refresh.
Seven topic-matched workflows — router + store finder, prescription, product lookup, vaccinations, professional services, clinical deflection, account & orders. Route-back keeps multi-topic chats coherent.
Ten mock tools — product search, store finder, click & collect, script submission/transfer, health service booking, home delivery check, professional service info, product availability, customer lookup, pharmacist callback.
No clinical diagnosis. No fabricated prices. Off-topic steering. STEER, not auto-escalate — the conversation stays alive even when the agent has to decline.
From this demo to production in weeks.
Swap mocks for your POS, eScript flow, MyHR connection, real product catalogue + stock levels. The model gets sharper week-on-week as your store teams flag edge cases.
Store lookups, product search, NIP eligibility checks, MedsCheck explanations, PBS co-payment info, professional service info. No write actions until you've watched it run for a couple of weeks.
Click & collect reservations sync to POS. Script transfers initiate real workflow. Vaccination bookings land in the store's diary. Every write action quote-backed first.
Voice on a centralised TWC support line. SMS for collection-ready notifications + repeat reminders. Embedded on each store's locator page. Same workflows, same brand voice.
Stock checks, opening hours, click & collect, NIP eligibility, MedsCheck rules — handled before the call reaches the counter.
Operational questions are handled by the AI. The pharmacist's time stays on dispensing, MedsChecks, and patient consults.
Conversational discovery — "do you stock X?" → "yes, want me to set up click & collect?" — converts a phone enquiry into a transaction.
No symptom-based drug recommendations. No fabricated prices. Strict guardrails enforced agent-side — compliance sleeps easy.
Saturday-night "can I get my Lipitor refilled tomorrow?" gets an answer + a Monday-morning pickup queued.
Same answers across 500+ stores. New franchisees get the AI on day one — no training drift.
Happy to walk through how this would plug into your POS, eScript flow, and store-level workflows.
Talk to the team