Lorikeet
Contact us
Built around what TWC customers actually message about — find a store, look up a product, sort a script, set up click & collect, book a flu shot, ask about Webster packs. One agent across 500+ stores in every AU state, AHPRA-safe on the clinical line.
Click one of the pills above to copy a prompt then paste it into the chat. Or just open the widget and ask in your own words.
Same brain on the phone. Voice line is part of the next phase — we'd light up a centralised TWC support number when you're ready.
Voice channel — phase 2One agent across 500+ TWC stores in every state — knows the product catalogue, the PBS co-payment caps, NIP eligibility, MedsCheck rules, and where to hand off to a pharmacist.
"Do you stock Panadol Osteo?" gets a real answer — pack size, price, on-special status, schedule (S2 / PBS / general), and click & collect setup in the same chat.
"Closest TWC with walk-in flu shots in Geelong" → centre + hours + services in one go. Sunday hours don't trip it up, and home delivery postcode coverage is part of the answer.
Submit an eScript token, transfer a repeat from another pharmacy (we handle the paperwork), refill from your Active Script List — all from chat. PBS co-payment caps cited correctly.
"Am I eligible for a free flu shot?" → real NIP cohort check (under 5s, pregnant, ATSI, 65+, chronic conditions). Walk-in confirmed for routine vax, consult-first for travel.
Dad on 8 medicines? Agent surfaces the right service — DAA / Webster-pak (~$10/wk) and free Medicare-funded MedsCheck (5+ meds, annual). Eligibility cited correctly.
"What should I take for this headache while on warfarin?" → declines the recommendation, offers a pharmacist callback, surfaces ED/000 for crises. Strict guardrails enforced agent-side.
Wired to TWC's actual model — 500+ franchised stores, real product catalogue, real PBS rules, AHPRA-safe clinical guardrails.
Real content from terrywhitechemmart.com.au — store finder, services, payment options, professional services. Weekly auto-refresh.
Seven topic-matched workflows — router + store finder, prescription, product lookup, vaccinations, professional services, clinical deflection, account & orders. Route-back keeps multi-topic chats coherent.
Ten mock tools — product search, store finder, click & collect, script submission/transfer, health service booking, home delivery check, professional service info, product availability, customer lookup, pharmacist callback.
No clinical diagnosis. No fabricated prices. Off-topic steering. STEER, not auto-escalate — the conversation stays alive even when the agent has to decline.
From this demo to production in weeks.
Swap mocks for your POS, eScript flow, MyHR connection, real product catalogue + stock levels. The model gets sharper week-on-week as your store teams flag edge cases.
Store lookups, product search, NIP eligibility checks, MedsCheck explanations, PBS co-payment info, professional service info. No write actions until you've watched it run for a couple of weeks.
Click & collect reservations sync to POS. Script transfers initiate real workflow. Vaccination bookings land in the store's diary. Every write action quote-backed first.
Voice on a centralised TWC support line. SMS for collection-ready notifications + repeat reminders. Embedded on each store's locator page. Same workflows, same brand voice.
Stock checks, opening hours, click & collect, NIP eligibility, MedsCheck rules — handled before the call reaches the counter.
Operational questions are handled by the AI. The pharmacist's time stays on dispensing, MedsChecks, and patient consults.
Conversational discovery — "do you stock X?" → "yes, want me to set up click & collect?" — converts a phone enquiry into a transaction.
No symptom-based drug recommendations. No fabricated prices. Strict guardrails enforced agent-side — compliance sleeps easy.
Saturday-night "can I get my Lipitor refilled tomorrow?" gets an answer + a Monday-morning pickup queued.
Same answers across 500+ stores. New franchisees get the AI on day one — no training drift.
Happy to walk through how this would plug into your POS, eScript flow, and store-level workflows.
Talk to the team